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Amazon reveals how it uses AI to spot damaged products

Amazon’s Project P.I. system uses detective-like tools such as computer vision and generative AI to scan items for defects before sending them to the customer, helping to improve its systems and reduce returns

Amazon’s Project P.I. system uses detective-like tools such as computer vision and generative AI to scan items for defects before sending them to the customer, helping to improve its systems and reduce returns. Image: Amazon

Technologies such as computer vision and generative AI are being used in Amazon fulfillment centres to improve the accuracy and safety of customer orders, while also surpassing the company’s sustainability targets.

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